Energy Consumer Code

In February 2016, NEON presented its vision for an Energy Consumer Code, which aims at defining a set of standards to be guaranteed at EU level, a common framework to protect end consumers with effective standards for the right to access to and use of energy services, the security and quality of supply, access to the grid, data protection, prices and price comparison tools, marketing and sales, switches, moving, contractual terms, unified communications, easily understandable bills, information on real-time consumption with smart meters, and complaint procedures, with the principle of solidarity and responsibility at its core.