2016 data

103,835 energy disputes handled in 2016: NEON annual report

Key messages: ·        NEON welcomed four new members: Italy, Ireland, Wallonia and Malta, reaching to a total number of members to 8 ·        Members handled together 103,835 energy disputes in 2016 ·        There was a drop in the number of disputes in the UK, but it does not represent the full picture: in several NEON …

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Belgian Federal Energy Ombudsman Service Activity Report: +31% complaints in 2016

In 2016, the Belgian Federal Energy Ombudsman Service received a total of 5,526 complaints (compared to 4,211 complaints in 2015), of which 61.7% were in Dutch, 37.7% in French and 0.5% in German. According to the Ombudsman Service, this increase by 31% (+ 1,315 complaints) is mainly due to a number of policies that in …

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