The Ombudsman of Catalonia, Rafael Ribó, presented the Annual Report 2017, to the President of Catalan Parliament, Roger Torrent, on 9 February 2018. The report and a summary of all decision issued are available on the website www.sindic.cat. In 2017 10,166 complaints have been filed, more than 16,000 have been processed and 281 ex-officio actions …
The Catalan Ombudsman presents the 2017 Annual Report Read More »
On 3rd and 4th of April, the Catalan Ombudsman, member of NEON, hold a meeting on the regression of Human rights, resuming a discussion launched a year ago. The Workshop was organised in the framework of the European chapter of the International Ombudsman Institute, chaired by Rafael Ribó. Among the most important speakers were the …
In 2016, more than 38,000 people contacted the Catalan Ombudsman; over 18,000 complaints were handled, including 463 in the field of energy, and 281 ex-officio actions were initiated. Shortcomings in regulations and excessive procedures prevent the exercise of rights in social matters The numerous complaints about urban projects show that measures, regulations and transparency need …
The Catalan Ombudsman urges the authorities to accelerate the transposition of the 2013 Directive on Alternative Dispute Resolution. The Catalan Ombudsman, a member of NEON, also proposes to act in arbitration cases where the services can affect basic consumer rights. On Thursday 19 January, a workshop organised by the Ombudsman and business representatives at the headquarters …
NEON is the European network of independent, not-for-profit consumer dispute-resolution services and ombudsmen active in the energy sector. Our members have the public mandate to provide an easily-accessible and free-of-charge way to solve disputes between consumers and companies.
