Complaints

“Consumers are citizens with rights”: Conclusions of the round table on Ombudsmen in the New Deal for Consumers

On the 22nd of February, ombudsmen from different sectors, academics and stakeholder representatives from consumer organisations, regulators and businesses gathered for a round table on the role of ombudsmen in critical economic sectors and shared their expectations regarding the upcoming New Deal for Consumers, to be presented by the European Commission in April 2018. This …

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The number of complaints received by the Belgian Energy Ombudsman Service in 2017 continues to increase

In 2017, the Federal Service for Energy Ombudsman received a total of 5,797 complaints (5% more than in 2016 and 37% more than in 2015), of which 65.6% were complaints in Dutch, 34% in French and 0.4% in German. According to the Ombudsman Service, this steady increase in the number of complaints since 2015 can …

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Conclusions of the Morning Discussion on the 2 years of Consumer Mediation

On 9 January 2018, the French National Energy Ombudsman organised a Morning discussion in order to review the two years of consumer mediation in France since the enforcement of the ADR Directive. In the opening, Claude Nocquet, President of the Commission of Evaluation and Control of Consumer Mediation (CECMC), presented the rigorous conditions that a …

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Belgian Federal Energy Ombudsman Service Activity Report: +31% complaints in 2016

In 2016, the Belgian Federal Energy Ombudsman Service received a total of 5,526 complaints (compared to 4,211 complaints in 2015), of which 61.7% were in Dutch, 37.7% in French and 0.5% in German. According to the Ombudsman Service, this increase by 31% (+ 1,315 complaints) is mainly due to a number of policies that in …

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The regional mediation service for energy from Wallonia (Belgium) is the newest member of NEON

NEON, the network of energy ADR and ombudsmen, welcomes the regional mediation service for energy from Wallonia, Belgium, as its newest member. “This new addition allows NEON to go to the heart of the European regions and will lead to greater consumer empowerment at the local level,” said Lewis Shand Smith, President of NEON, at …

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