members

NEON conclusions on Data Management and Complaint Monitoring in the Energy Sector

NEON concludes in order to support the effective functioning of the retail market and to ensure effective consumer protection, data management, and complaint monitoring could be improved. It is important to collate consistent and up-to-date data from all energy ombudsman and ADR entities, whether members of NEON or not, as well as information about the nature …

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NEON: 48,866 energy-related disputes handled in 2013

The members of NEON, the National Energy Ombudsman Network, globally handled 48,866 energy-related disputes in 2013. The analysis of its members’ complaint data will feed into NEON’s work programme for 2015. In this context, NEON will set up three main working groups: Consumer data management and complaint handling monitoring; Stakeholder engagement (teaming up with consumers associations, …

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