NEON, the National Energy Ombudsman Network, is pleased to announce the publication of its position paper on the European Commission’s Energy Union. The paper provides NEON’s comments on the current proposal for an Energy Union, emphasising topics of relevance for consumers, in particular: Stakeholders’ shared responsibility on consumers’ engagement in the energy market; The tailoring of the Internal Energy Market …
NEON is a strong supporter of the 2020 Vision for Europe’s energy customers developed by CEER and BEUC. This vision relies on the RASP principles (Reliability, Affordability, Simplicity and Protection and Empowerment) to empower energy consumers throughout Europe. On 6 November 2014, CEER published its Report on the Implementation of the 2020 Vision for Europe’s Energy Customers by its Supporters. …
NEON works with CEER to implement the 2020 Vision Read More »
The members of NEON, the National Energy Ombudsman Network, globally handled 48,866 energy-related disputes in 2013. The analysis of its members’ complaint data will feed into NEON’s work programme for 2015. In this context, NEON will set up three main working groups: Consumer data management and complaint handling monitoring; Stakeholder engagement (teaming up with consumers associations, …
NEON: 48,866 energy-related disputes handled in 2013 Read More »
NEON is the European network of independent, not-for-profit consumer dispute-resolution services and ombudsmen active in the energy sector. Our members have the public mandate to provide an easily-accessible and free-of-charge way to solve disputes between consumers and companies.
