Sustainable Energy Week

NEON: 92,335 energy-related disputes handled in 2015

Focus: 92,335 energy-related disputes in 2015, 27.43% more than the previous year; The majority of complaints deal with invoicing and (e-)billing(47%), customer services, redress and privacy (11%) and provider change/switching (10%); NEON creates an “associate member” statute to enable more ADR entities to join the network. Members of NEON handled together 92,335 energy-related disputes in 2015, 27.43% more than the …

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New Market, New Consumers, New Challenges – Let’s Explore Energy Consumer Needs! – Sustainable Energy Week 2016

With the development of new technologies, the digitalisation of the market, demand-side flexibility, and demand side management among other, energy companies (DSO and suppliers), service companies, ESCOs, cooperatives and third parties offer or will offer new practices, products, and services for their customers. NEON believes policy-makers, companies, regulators, ombudsmen and ADR entities all have their …

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