NEON: 92,335 energy-related disputes handled in 2015
Focus: 92,335 energy-related disputes in 2015, 27.43% more than the previous year; The majority of complaints deal with invoicing and (e-)billing(47%), customer services, redress and privacy (11%) and provider change/switching (10%); NEON creates an “associate member” statute to enable more ADR entities to join the network. Members of NEON handled together 92,335 energy-related disputes in 2015, 27.43% more than the …
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