NEON unites consumer dispute-resolution services active in the energy sector. NEON members are autonomous and independent authorities that have received a public mandate and report to federal, national, regional or local authorities.

Collectively, our members help over 220 million Europeans find a free, quick and easy solution to their unresolved issues with their energy provider.

NEON members are established in the European Union (EU) and other European countries that have signed the Energy Community Treaty:

Service de Médiation de l’Energie/Ombudsdienst voor Energie – Belgium

El Sindic – Catalonia (Spain)

Le Médiateur National de l’Energie – France

Energy Ombudsman – Georgia

Ombudsman Services – Great Britain

Commission for Regulation of Utilities – Ireland

Autorità di Regolazione per Energia Reti e Ambiente – Italy

Coordinator for negotiations to the President of Energy Regulatory Office – Poland

CWaPE – Commission Wallonne pour l’Energie – Wallonia (Belgium)

Interested in becoming a Member? Read our Members’ Missions and Principles, FAQs and contact the Secretariat for more information!

Our Members