NEON Annual Report 2018
The year 2018 marked new beginnings for NEON, with some changes that will influence our association in the years to come. In March, Annette Jantzen
National Energy Ombudsmen Network
National Energy Ombudsmen Network
The year 2018 marked new beginnings for NEON, with some changes that will influence our association in the years to come. In March, Annette Jantzen
NEON, the association of independent, not-for-profit consumer dispute-resolution services and ombudsmen active in the energy sector, has published its annual report for the year 2017.
Key messages: · NEON welcomed four new members: Italy, Ireland, Wallonia and Malta, reaching to a total number of members to 8 · Members handled
Focus: 92,335 energy-related disputes in 2015, 27.43% more than the previous year; The majority of complaints deal with invoicing and (e-)billing(47%), customer services, redress and privacy (11%) and provider
Members of NEON, the National Energy Ombudsmen Network, handled together 72,462 energy-related disputes in 2014. In total, the Ombudsman Services (GB) handled 52,913 energy-related disputes;
The members of NEON, the National Energy Ombudsman Network, globally handled 48,866 energy-related disputes in 2013. The analysis of its members’ complaint data will feed
NEON is the European network of independent, not-for-profit consumer dispute-resolution services and ombudsmen active in the energy sector. Our members have the public mandate to provide an easily-accessible and free-of-charge way to solve disputes between consumers and companies.