NEON, the association of independent, not-for-profit consumer dispute-resolution services and ombudsmen active in the energy sector, has published its annual report for the year 2017.
Key messages: · NEON welcomed four new members: Italy, Ireland, Wallonia and Malta, reaching to a total number of members to 8 · Members handled
Focus: 92,335 energy-related disputes in 2015, 27.43% more than the previous year; The majority of complaints deal with invoicing and (e-)billing(47%), customer services, redress and privacy (11%) and provider
Members of NEON, the National Energy Ombudsmen Network, handled together 72,462 energy-related disputes in 2014. In total, the Ombudsman Services (GB) handled 52,913 energy-related disputes;
The members of NEON, the National Energy Ombudsman Network, globally handled 48,866 energy-related disputes in 2013. The analysis of its members’ complaint data will feed