ITALY: ARERA Conciliation Service Annual Report 2020
The Conciliation Service of ARERA, the Italian Regulatory Authority for Energy, Networks and the Environment, has published its annual report 2020. Last year, the service
National Energy Ombudsmen Network
National Energy Ombudsmen Network
The Conciliation Service of ARERA, the Italian Regulatory Authority for Energy, Networks and the Environment, has published its annual report 2020. Last year, the service
In 2018, Ombudsman Services resolved over 68,000 complaints, of which 45000 where in the energy sector. A large majority (60%) were related to billing, showing
The Service régional de médiation pour l’énergie (SRME), integrated within the Walloon energy regulator CWaPE, was established in 2008 following the liberalisation of energy markets
The Customer Care Team of the Commission for Regulation of Utilities (CRU), the Irish regulator for energy and water, provides an independent complaints resolution service
The French energy ombudsman, Jean Gaubert, has presented the annual report 2018 of his institution, Le médiateur national de l’énergie. The number of cases received
The Federal Ombudsman Service for Energy of Belgium (Service de Médiation de l’Energie/Ombudsdienst voor Energie) has published its annual report 2018. During 2018, the Federal
NEON is the European network of independent, not-for-profit consumer dispute-resolution services and ombudsmen active in the energy sector. Our members have the public mandate to provide an easily-accessible and free-of-charge way to solve disputes between consumers and companies.