Ireland: Number of Energy Complaints Stable
The Customer Care Team of the Irish Regulator CRU, member of NEON, has published its annual report for the year 2017. While the total number
National Energy Ombudsmen Network
National Energy Ombudsmen Network
The Customer Care Team of the Irish Regulator CRU, member of NEON, has published its annual report for the year 2017. While the total number
The 2nd Catalan Congress on Energy Poverty took place in Barcelona on the 8 and 9 November 2018, gathering representatives from European and local administration
NEON, the association of independent, not-for-profit consumer dispute-resolution services and ombudsmen active in the energy sector, has published its annual report for the year 2017.
The UK energy ombudsman, Ombudsman Services, has published its annual report 2017. While energy-related complaints to the ombudsman remained relatively stable with only a slight
On the 19th of September NEON members met in Dublin to exchange experiences on smart-meter related complaints. While situations regarding the roll-out and citizens’ attitudes
The Belgian Federal Energy Ombudsman has initiated a class action against several energy suppliers with a view to reaching a collective settlement. The action
NEON is the European network of independent, not-for-profit consumer dispute-resolution services and ombudsmen active in the energy sector. Our members have the public mandate to provide an easily-accessible and free-of-charge way to solve disputes between consumers and companies.