NEON, the association of independent, not-for-profit consumer dispute-resolution services and ombudsmen active in the energy sector, has published its annual report for the year 2017.
The UK energy ombudsman, Ombudsman Services, has published its annual report 2017. While energy-related complaints to the ombudsman remained relatively stable with only a slight
On the 19th of September NEON members met in Dublin to exchange experiences on smart-meter related complaints. While situations regarding the roll-out and citizens’ attitudes
The Belgian Federal Energy Ombudsman has initiated a class action against several energy suppliers with a view to reaching a collective settlement. The action