The “trilogue” negotiations between the European Parliament, the Council and the Commission on the “Market Design” proposal started at the end of June. A final
In April 2018, the European Commission presented its “New Deal for Consumers”, which includes a proposal to amend a series of EU consumer protection directives
On the 13th of June, NEON members met in Brussels to approve a renewed long-term vision and work programme and discuss latest EU policy developments.
The French national energy ombudsman, Jean Gaubert, has presented the institutions’ Annual Report 2017, showing a 19% increase in the number of complaints received compared
The Irish Commission for Regulation of Utilities (CRU) has published its annual Energy Consumer Survey. The purpose of the survey is to provide
NEON, the National Energy Ombudsmen Network, welcomes the Proposal for a Directive on representative actions for the protection of the collective interest of consumers. By
NEON is the European network of independent, not-for-profit consumer dispute-resolution services and ombudsmen active in the energy sector. Our members have the public mandate to provide an easily-accessible and free-of-charge way to solve disputes between consumers and companies.
