NEON Appoints New Secretary General

NEON, the Network of Independent Energy Ombudsmen and Alternative Dispute Resolution bodies, has appointed Ms Annette Jantzen as their new Secretary General. Ms Jantzen takes up this position from Ms Marine Cornelis, who has been in the role since 2012.

Ms Jantzen joins NEON from the European association of public water operators, where she was in charge of managing policy and communication activities. Prior to that, she worked first as a complaints handler and then as team leader at the Europe Direct Contact Centre, a service of the European Commission. Annette brings with her 8 years of experience in European affairs in association management, policy, advocacy and communications. She is a German national and is fluent in English, French, Spanish and Catalan.

Annette Jantzen follows Marine Cornelis, who is stepping down from her position as Secretary General. Throughout the years, Marine has managed the development of the network and built its reputation by leading the organisation in all the policy, advocacy and public affairs activities. Marine will carry on a career as an international independent consultant and will offer her services as an expert on energy, ADR and consumer engagement.

Lewis Shand Smith, President of NEON, says “It has been a privilege to work with Marine.  She is a tireless advocate of the ombudsman system and the protections it provides and improvements it can bring.  Her organisational skills have helped move NEON forward so that its voice is heard and is influential. I thank her most sincerely and wish her all success in her future career.

At the same time, I welcome Annette as Secretary-General. She brings NEON a wealth of skills, knowledge, experience and ambition”, he adds.

NEON is the European network of independent ombudsmen, ADR bodies and mediation services active in the energy sector. Its members are independent providers of Alternative Dispute Resolution in their respective countries and regions. It was formed in 2010 as an informal network and has expanded throughout the years. Now an international association under the Belgian law, it represents members from Belgium (Federal and regional levels), Catalonia, France, Great Britain, Georgia, Ireland and Italy.