NEON

Annual Report 2020

2020 Annual Report – The Catalan Ombudsman warns of the serious widening rights crisis during 2020

The Ombudsman of Catalonia, Rafael Ribó, presented the Annual Report 2020, to the Catalan Parliament on 26 February 2021. Of the year of the COVID-19 the Catalan Ombudsman emphasizes the accessibility to healthcare, the inequality in the education, the vulnerability of the elders in residential care homes, the recklessness on the nature and environment, the housing …

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“Consumers are citizens with rights”: Conclusions of the round table on Ombudsmen in the New Deal for Consumers

On the 22nd of February, ombudsmen from different sectors, academics and stakeholder representatives from consumer organisations, regulators and businesses gathered for a round table on the role of ombudsmen in critical economic sectors and shared their expectations regarding the upcoming New Deal for Consumers, to be presented by the European Commission in April 2018. This …

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The regional mediation service for energy from Wallonia (Belgium) is the newest member of NEON

NEON, the network of energy ADR and ombudsmen, welcomes the regional mediation service for energy from Wallonia, Belgium, as its newest member. “This new addition allows NEON to go to the heart of the European regions and will lead to greater consumer empowerment at the local level,” said Lewis Shand Smith, President of NEON, at …

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NEON welcomes AEEGSI, the Italian regulator, its newest member

NEON, the network of energy ADR and ombudsmen, welcomes AEEGSI (Italy) as its newest member. “Each new member brings more consumer empowerment and a more comprehensive view of the energy retail market” said Lewis Shand Smith, President of NEON. Stronger networking on ADR and a wider accessibility of those procedures leads to more consumers asserting …

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New Market, New Consumers, New Challenges – Let’s Explore Energy Consumer Needs! – Sustainable Energy Week 2016

With the development of new technologies, the digitalisation of the market, demand-side flexibility, and demand side management among other, energy companies (DSO and suppliers), service companies, ESCOs, cooperatives and third parties offer or will offer new practices, products, and services for their customers. NEON believes policy-makers, companies, regulators, ombudsmen and ADR entities all have their …

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