NEON Annual Reports

NEON Annual Report 2018

The year 2018 marked new beginnings for NEON, with some changes that will influence our association in the years to come. In March, Annette Jantzen took over from Marine Cornelis as the Secretary General of NEON. In June, NEON members adopted a renewed strategy that redefined the associations’ mission and vision. This lead to the …

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NEON Annual Report 2017: Number of Complaints Stable, but Issues Remain

NEON,  the association of independent, not-for-profit consumer dispute-resolution services and ombudsmen active in the energy sector, has published its annual report for the year 2017. While the number of complaints only increased slightly from last year, global decreases should not overshadow contrasted national situations on the ground. The aim of the NEON annual report is to …

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103,835 energy disputes handled in 2016: NEON annual report

Key messages: ·        NEON welcomed four new members: Italy, Ireland, Wallonia and Malta, reaching to a total number of members to 8 ·        Members handled together 103,835 energy disputes in 2016 ·        There was a drop in the number of disputes in the UK, but it does not represent the full picture: in several NEON …

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NEON: 92,335 energy-related disputes handled in 2015

Focus: 92,335 energy-related disputes in 2015, 27.43% more than the previous year; The majority of complaints deal with invoicing and (e-)billing(47%), customer services, redress and privacy (11%) and provider change/switching (10%); NEON creates an “associate member” statute to enable more ADR entities to join the network. Members of NEON handled together 92,335 energy-related disputes in 2015, 27.43% more than the …

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NEON: 72,462 energy-related disputes handled in 2014

Members of NEON, the National Energy Ombudsmen Network, handled together 72,462 energy-related disputes in 2014. In total, the Ombudsman Services (GB) handled 52,913 energy-related disputes; the French Médiateur National de l’Energie, 14,412; the Belgian Ombudsdienst voor Energie/Service de Médiation de l’Energie, 4,819 and the Catalan Sindic, El defensor de les persones, 318.   In 2015, …

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NEON: 48,866 energy-related disputes handled in 2013

The members of NEON, the National Energy Ombudsman Network, globally handled 48,866 energy-related disputes in 2013. The analysis of its members’ complaint data will feed into NEON’s work programme for 2015. In this context, NEON will set up three main working groups: Consumer data management and complaint handling monitoring; Stakeholder engagement (teaming up with consumers associations, …

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