Activities

Cooperation needed to protect consumers buying bundled products

On the 6th of November, regulators, ADR bodies, consumer organisations and representatives from the European Commission gathered in Brussels for a cross-sectoral, cross-authority dialogue on how to better protect consumers who buy bundled products. Bundled products are different types of goods and services packaged together in one single contract. They are found within the same …

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Report on the Application of the ADR Directive – NEON Comments

Last week, the European Commission published the Report on the application of Directive 2013/11/EU (the “ADR Directive”). In view of the publication of that report, we conducted an internal study in order to determine the impact the Directive has had on publicly-mandated dispute-resolution bodies on the ground. This paper builds on our internal study to …

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After the Clean Energy Package: Towards a Prosumer-Rights Framework

On the 4th of April, CWaPE, the energy regulator of Wallonia (Belgium), organised a seminar on collective self-consumption with the support of NEON. The event followed the adoption of the Clean Energy Package, which defines the new rules that will govern the EU electricity market in the years to come. This package aims to put …

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NEON Welcomes Adoption of Strong Consumer-Protection and Out-Of-Court Dispute Settlement Provisions at EU level

On the 26th of March, the European Parliament adopted the revised electricity market directive, which are part of the Clean Energy Package.NEON strongly welcomes this text, which will strengthen the EU provisions on consumer protection and the right to out-of-court dispute settlement in the electricity sector. Electricity is a basic and essential good and, as …

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NEON Elects New Board

Meeting in Rome, the members of National Energy Ombudsmen Network (NEON) have elected Mr Janusz Gwiazdowski (Coordinator for negotiations to the President of the Energy Regulatory Office, Poland) as the new President of NEON. Mr Roberto Malaman (ARERA, Italy) will serve as vice-president and Ms Sabine Keirse (CWaPE, Belgium) as the association’s treasurer. The association’s …

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Event: Collective Self-Consumption in Europe and Wallonia

On the 4th of April, NEON and CWaPE, the energy regulator of the Walloon region (South of Belgium), organised a full-day event on “Collective self-consumption framework in Wallonia and in Europe”. The event shed light on the new rules on collective self-consumption that will enter into force with the recently approved “Clean Energy Packgage” and …

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