Events

Cooperation needed to protect consumers buying bundled products

On the 6th of November, regulators, ADR bodies, consumer organisations and representatives from the European Commission gathered in Brussels for a cross-sectoral, cross-authority dialogue on how to better protect consumers who buy bundled products. Bundled products are different types of goods and services packaged together in one single contract. They are found within the same …

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After the Clean Energy Package: Towards a Prosumer-Rights Framework

On the 4th of April, CWaPE, the energy regulator of Wallonia (Belgium), organised a seminar on collective self-consumption with the support of NEON. The event followed the adoption of the Clean Energy Package, which defines the new rules that will govern the EU electricity market in the years to come. This package aims to put …

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Event: Collective Self-Consumption in Europe and Wallonia

On the 4th of April, NEON and CWaPE, the energy regulator of the Walloon region (South of Belgium), organised a full-day event on “Collective self-consumption framework in Wallonia and in Europe”. The event shed light on the new rules on collective self-consumption that will enter into force with the recently approved “Clean Energy Packgage” and …

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NEON Members Exchange on Complaints Related to Smart Meters

On the 19th of September NEON members met in Dublin to exchange experiences on smart-meter related complaints. While situations regarding the roll-out and citizens’ attitudes towards smart meters vary greatly from one country/region to another, some conclusions can already be drawn. Interestingly, in countries having already stared the roll-out, smart meters have not had a …

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NEON General Meeting: renewed long-term vision and work programme

On the 13th of June, NEON members met in Brussels to approve a renewed long-term vision and work programme and discuss latest EU policy developments. NEON members confirm their ambition of becoming the network uniting all publicly-mandated, independent and not-for-profit consumer dispute-resolution services active in the energy sector. NEON’s work programme for the coming months …

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“Consumers are citizens with rights”: Conclusions of the round table on Ombudsmen in the New Deal for Consumers

On the 22nd of February, ombudsmen from different sectors, academics and stakeholder representatives from consumer organisations, regulators and businesses gathered for a round table on the role of ombudsmen in critical economic sectors and shared their expectations regarding the upcoming New Deal for Consumers, to be presented by the European Commission in April 2018. This …

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