In 2017, the Federal Service for Energy Ombudsman received a total of 5,797 complaints (5% more than in 2016 and 37% more than in 2015), of which 65.6% were complaints in Dutch, 34% in French and 0.4% in German. According to the Ombudsman Service, this steady increase in the number of complaints since 2015 can …
On 9 January 2018, the French National Energy Ombudsman organised a Morning discussion in order to review the two years of consumer mediation in France since the enforcement of the ADR Directive. In the opening, Claude Nocquet, President of the Commission of Evaluation and Control of Consumer Mediation (CECMC), presented the rigorous conditions that a …
Conclusions of the Morning Discussion on the 2 years of Consumer Mediation Read More »
The general meeting of the NEON, the network of independent energy ombudsmen and ADR providers, took place in Paris on 9 January. On this occasion, the Georgian Energy Ombudsman Salome Vardiashvili joined NEON as an associate member. NEON statutes allow non-EU Member States independent ombudsmen and ADR schemes to join the network as associate members. …
This month, Dr Naomi Creutzfeldt (University of Westminster) and Dr Chris Gill (University of Glasgow) launched their new project investigating access to justice for vulnerable and energy poor consumers in Europe, “Just Energy“. The project has been funded by the UK Economic and Social Research Council and will run for three years, up until August …
Access to justice for vulnerable and energy poor consumers in Europe Read More »
Key messages: · NEON welcomed four new members: Italy, Ireland, Wallonia and Malta, reaching to a total number of members to 8 · Members handled together 103,835 energy disputes in 2016 · There was a drop in the number of disputes in the UK, but it does not represent the full picture: in several NEON …
103,835 energy disputes handled in 2016: NEON annual report Read More »
The Belgian Energy Ombudsman Service raises the question of the legality of the new Consumer Agreement with energy suppliers. This case is particularly alarming while, at the same time, the new energy package is being discussed at EU level and the role of the Ombudsman risks to be undermined by certain wording. NEON believes that …
NEON is the European network of independent, not-for-profit consumer dispute-resolution services and ombudsmen active in the energy sector. Our members have the public mandate to provide an easily-accessible and free-of-charge way to solve disputes between consumers and companies.
