Events

Conclusions of the Morning Discussion on the 2 years of Consumer Mediation

EU Consumers right, Events / By

On 9 January 2018, the French National Energy Ombudsman organised a Morning discussion in order to review the two years of consumer mediation in France since the enforcement of the ADR Directive. In the opening, Claude Nocquet, President of the Commission of Evaluation and Control of Consumer Mediation (CECMC), presented the rigorous conditions that a …

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Second panel

Fair access to Energy Ombudsmen and ADR Schemes for all is necessary to build a true Energy Union: conclusions of NEON Event

Activities, Events / By

Report prepared with Dr Naomi Creutzfeldt, University of Westminster Key messages: Fair access to redress for energy consumers is essential for the engagement of all consumers, prosumers and vulnerable consumers alike Independent ombudsmen and ADR bodies looking after the energy sector can take on the role of positively improving the consumer experience and help change …

Fair access to Energy Ombudsmen and ADR Schemes for all is necessary to build a true Energy Union: conclusions of NEON Event Read More »

New Market, New Consumers, New Challenges – Let’s Explore Energy Consumer Needs! – Sustainable Energy Week 2016

Leave a Comment / Consumer Code, Events, NEON / By

With the development of new technologies, the digitalisation of the market, demand-side flexibility, and demand side management among other, energy companies (DSO and suppliers), service companies, ESCOs, cooperatives and third parties offer or will offer new practices, products, and services for their customers. NEON believes policy-makers, companies, regulators, ombudsmen and ADR entities all have their …

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Conclusions on a Consumer Code for New Energy Consumers

Events / By

  “Ombudsmen have a responsibility to engage stakeholders in building trust in the energy market” concluded Lewis Shand Smith, President of NEON, at the end of the workshop on “Designing a Consumer Code for New Energy Consumers” held on Wednesday, 10 February in Brussels and hosted in CEER premises. NEON presented its proposal for a Consumer Code, …

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ADR in the energy sector: strengthening the reputation and moral authority of independent energy ombudsmen

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With the support of Professor Christopher Hodges MA PhD FSALS, Professor of Justice Systems, University of Oxford Head of the CMS/Swiss Re Research Programme on Civil Justice Systems, Centre for Socio-Legal Studies, and Fellow of Wolfson College, University of Oxford Honorary Professor, China University of Political Science and Law, Beijing With the 2013/11 Directive on …

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NEON is the European network of independent, not-for-profit consumer dispute-resolution services and ombudsmen active in the energy sector. Our members have the public mandate to provide an easily-accessible and free-of-charge way to solve disputes between consumers and companies.

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